McDonald's USA Announces New U.S. Restaurant Training and Engagement Initiative for Restaurant Supervisors and Crew
"There is a deeply important conversation around safe and respectful workplaces in communities throughout the U.S. and around the world," said
"Our aim is that each of the over 2,000 U.S. franchisees commit to implementing the program in their restaurants so that the positive impact of this training reaches all individuals who work at brand
Beginning in October, restaurant supervisors and crew will be trained through a combination of interactive and computer-based training programs and in-person discussions in the following areas:
- Mitigating Workplace Violence: Will train employees to recognize indicators and develop the skills and confidence they need to safely diffuse difficult situations that may arise with customers, employees, and others.
- Safe and Respectful Workplace: Will educate supervisors and crew on harassment, discrimination and retaliation prevention, how to report a complaint and, importantly, how to appropriately engage as a bystander.
- Unconscious Bias: Will build understanding for supervisors and crew on how unconscious bias can negatively impact relationships and that there are stereotypes, both negative and positive that exist in our subconscious that can affect our behavior and perceptions.
- Anti-Bullying: Will support identification and prevention of bullying behavior of all kinds both in and outside of the workplace.
- Bystander: Will review different bystander scenarios, power dynamics, and mitigation tactics.
Feedback will be collected through surveys and discussion groups from employees, franchisees and outside experts to inform future enhancements to the training. The curriculum for the next phase of this effort will be shared in 2020.
This national training effort is rooted in ensuring all employees have an equal opportunity to grow and succeed, whether at a franchise restaurant or the Corporation. Additional efforts that support this endeavor include:
- Enhanced policy on discrimination, harassment and retaliation prevention in
January 2019informed by RAINN, the nation's largest anti-sexual violence organization. The policy contains clear language on workplace conduct, manager responsibilities, employee resources, and the investigation process. The full policy, which applies at all corporate-owned restaurants is made available as a resource to franchisees, is available here, embedded in McDonald'slarger global human rights commitment.
- Extended resources in
June 2019and McDonald's Corporationnow offers a free intake hotline to call with any employment concerns that franchisees may offer to their employees to supplement what franchisees offer in their organizations.
- Committed to annual policy and training reviews informed by continuous feedback from stakeholders, employees, and franchisees.
- Developed global gender balance and diversity strategy. By 2023,
McDonald's Corporationaims to improve the representation of women at all levels, achieve gender equality in rewards and career advancement, and better recognize the impact of women on its business. As part of this initiative, in March McDonald's signed on to the UN Women's Empowerment Principles to help accelerate global efforts to address this critical issue. Read more on this initiative here.
- Reiterated Long-Standing Inclusive Contractual Practices.
McDonald's Corporationdoes not and will not, as a condition of employment, require mandatory arbitration of harassment and discrimination claims. Read more here.