What We’re Doing to Support Our Customers, Employees and Communities
By Joe Erlinger, President, McDonald's USA
Through this very stressful time, McDonald’s is here to serve communities across the United States. Our customers, employees and communities are counting on us now more than ever to provide them the meaningful support, delicious food and good paying jobs they need.
We are proud that our customers and their families depend on us. We don’t want to let them down. In the United States, we provide critically needed, contactless ways for families, the elderly, truck drivers, health care workers and first responders to get the fresh food they need every day through drive-thru, carry-out and delivery service. And we know this because they’re thanking us for it. One customer from Iowa said this week: “I appreciate the drive thru staying open, it is nice to have a sense of normalcy in these unusual times. Seeing and talking to Evelyn always makes my day better. She is a blessing!”
As the President of McDonald’s USA, I have been enormously proud to see how our independent franchisees have stepped up to help their customers and communities at this unsettling time. Embedded in their communities, many of them are offering free breakfasts and lunches to children who are now out of school. They are offering free drive-thru meals to older people who might be in need, and free coffee to first responders and healthcare workers. They are allowing their parking lots to be used for medical purposes. They are helping to feed people at Salvation Army shelters. Every day, more and more stories pour in that are inspiring and prove again and again what is best about the Golden Arches.